Click Here for Frequently Asked Questions.

First Time Shoppers
Welcome! If you are new to shopping at GetToner.com or new to this version of our online store, this section is especially for you. We have outlined everything you need to know about how to make a purchase. If the following information does not answer your questions, please feel free to contact our customer service.

Phone hours are from 9:00am to 5:00pm EST, Monday to Friday
Toll Free Number 1-800-933-8211     Phone Number 1-973-599-1661
Email address: info@gettoner.com

Credit Card and Personal Security
GetToner.com provides a safe online process for using credit cards. Our secure socket layer ensures that your credit card number and personal information are encrypted as they travel over the internet. We are committed to maintaining your privacy. We will NOT sell or trade any of the personal information you disclosed.

Payment Method
All prices on our site are in US dollars, and purchases may be made using Visa, MasterCard, and American Express. For your protection and to ensure the prompt processing of your order, the name, billing address, and ship to address you enter on your GetToner.com record must match your credit card billing statement. Orders may be delayed or rejected if we CANNOT verify the information. Your credit card is charged at the time of placing the order. We apologize for the inconvenience, but we do not accept COD orders.

Shipping
Orders shipped within the continental USA are normally shipped via USPS or UPS at same low S&H of $4.00, except Hawaii, Alaska and Canada. Hawaii and Alaska shipments are subject to additional shipping cost. We CANNOT ship with UPS to a PO Box address. Orders for outside of the USA and Canada will be cancelled. More than 90% of orders received / approved before 2:00pm EST are shipped the same business day the orders are placed; unless the product is out of stock or being drop shipped from the manufacture. Tracking number is normally available the next business day after the order has been shipped; unless the order is being drop shipped from the manufacture.

Shipping Charge
Standard shipping cost is $4.00. Freight quoted for a shipment going to an address outside of continental USA and Canada does not include export taxes, duties, or any other fees imposed by the carriers or custom. We will email customer shipping method and cost for all orders ship to addresses outside of USA and Canada.

Shopping
Shopping at GetToner.com is easy. As you browse our site, you may place items in a virtual shopping cart by clicking the "Purchase" button next to the product prices you like.  Click on "More Info" button if you would like to see more information on the product, such as product availability, detail description, product specification, customer review, and bonus point associate with the product.  In the event an item is out of stock, we may elect to drop ship to you directly from the manufacture. This will not change your shipping cost and at the same time allows us to get the product to you quickly. In the event that we are unable to do a drop ship, we will backorder the item for you. This means we will keep the order on your record and it will be sent to you without any additional shipping charge when it becomes available. All backorder items are shipped via USPS or UPS Ground.

Want to know more about the shopping cart? Read on!

Shopping Cart Functionality

• To adjust the quantity, simply enter the new quantity over the old quantity and click the "Recalculate" button.

• To delete an item from your cart, simply enter 0 for quantity and click the "Recalculate" button.

• The subtotal for the items you have selected is listed below the list in your shopping cart. Shipping options and costs will be available when you click "Process Order" button.

• To continue shopping, click the "Continue Shopping" button or select the product category that you want to see.

• To view your cart, click the "View Cart" located on the top of your screen.

• To check out, click the "Check Out" located on the top of your screen.

Checking Out

• If you are a first time customer, you will be asked to create an account when you submit your order.

• Enter the name, bill to address, and ship to address (if different from bill to address) as appeared on your credit card statement. Please note that the information you entered must be identical to your credit card statement in order for GetToner.com to process your orders. If the information is not correct, your order may be rejected or delayed.

E-Coupon
GetToner.com's e-coupons are not redeemable for cash and are non-transferable. GetToner.com's e-coupons are valid for online purchases only. All requirements must be met to receive coupon rewards or discounts. Only one coupon may be used per order. Coupons will be applied to the merchandise subtotal before any shipping charges or taxes.

Reward Points
GetToner.com offers our customers reward points for the purchases they made online.  The reward points can be used toward the next purchase of any products available in our online store.  It's very simple. The more you buy the more reward points you earn!  Reward points are not redeemable for cash and are non-transferable.

Price Guarantee
We will match any legitimate advertised compatible cartridge price on the web. Item must be the exact same make and model, and in stock. If an item is being offered by an online company for less, please email us the URL.

Sales Taxes
All New Jersey residents are subject to an 6.00% sales tax.

Warranty
All warranties are manufacturer's warranty. In the event that the product you purchased is defective, please contact us and we will assist you in resolving the issue. Some manufactures allow us to take care of the warranty issue directly with the consumers. Most manufactures prefer to deal with the consumers directly on warranty issue.

Damaged Merchandise
If your merchandise arrives damaged, please contact us within 48 hours of arrival. We will file the damage claim with the carrier for you. Do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 5 to 7 business days after the claim has been filed. Otherwise, we will send a prepaid return label to pick up the damaged item for internal inspection. Once the claim has been filed, we will ship you the replacement item via the same shipping method that the original item was shipped.

Reviews
All submitted reviews become the sole property of GetToner.com.  We reserve the right to post or remove any reviews.

Product Photos
Product photos show may not reflect the actual product models

Trademarks
Brand names are ® registered trademarks of their respective companies and are used for identification purposes only.